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PREPAID SUPPORT

Check my call and text card status

SMART Prepaid and Talk 'N Text subscribers can check the status of prepaid load card to see if it's ready to use or already used.

VIA WEB

  1. Register and log-in to my.Smart. Registration is FREE.
  2. Once logged-in, link your Smart mobile number to your my.Smart account.
  3. Once linked, click the “Manage” option beside the account you want to have the settings activated.
  4. On the left sidebar, under the Inquiries tab, select Call and Text Card Status.
  5. Enter the card number to verify the status.

VIA HOTLINE

  • Dial our toll-free hotline *888 using your SMART number or (02) 888-1111 via landline and follow the voice prompt. Select the Call and Text Card (CTC) Status option where you will be asked to input the CTC PIN number.