Contact Customer Support
Search support topics
If you're looking for support for any SMART product or service, try searching for answers below:
Call us
Speak to a customer support agent by calling the following numbers:
| Service | Toll free via SMART SIM | Via Hotline |
| Smart Postpaid / Smart Prepaid / Talk ‘N Text | *888 | (02) 888-1111 |
| Smart Bro | *1888 | (02) 672-7277 or 1-800-10-672-7277 |
| Smart Money | 15177 | (02) 845-7777 or 1-800-1-888-5648 |
| Smart Load Retailers | *333 | (02) 845-7733 |
| Smart Load Dealers | *7744 | (02) 845-7744 |
| Smart Padala | *7788 | (02) 845-7788 or 1-800-10-8457788 |
| Infoboard Service | -- | (02) 848-8848 |
| Sales Hotline (apply for plans over the phone) | *887 | (02) 848-8877 |
Toll-free charging is not applicable during international roaming. For roaming support, Smart Postpaid and Infinity subscribers may log-in to my.Smart to chat with a customer service representative.
Email us
- For SMART and Smart Bro subscribers, register and log-in to my.Smart to avail of customer care services online.
- For non-SMART subscribers, please submit a help ticket.
- For business solutions, email our Corporate Business Group.
Follow us @ Twitter
Follow and message @Smartcares for inquiries and concerns.
Visit us
- Locate a SMART Store near you.
- Drop by JUMP Center (located at SM Megamall, 4F Cyberzone Area) to experience the latest technology and gadgets.