Smart

If you are a SMART Bro Residential subscriber, you may check the status of your modem's basestation for downtime.

Try the following basic troubleshooting steps to restore your internet connection:

1. Check if all cables are properly connected and if the power adaptor is plugged to the power source.
   
2. If you are using a router, temporarily connect the modem to just 1 computer to isolate the cause.
3. Ensure that your computer is set to automatically obtain IP address and DNS (DHCP enabled).
   • XP
   • VISTA
   • Windows 7
   • Mac
4. Disable your internet browser's proxy settings.
   • Internet Explorer
   • Mozilla Firefox
   • Google Chrome
   • Safari

   Click here to watch the video

5. Temporarily disable your firewall and anti-virus. You may re-enable these settings once troubleshooting is done.
6. Refresh connection by doing a power-cycle.
   1. Disable LAN Connections (right-click the LAN icon from the service tray).
   2. Unplug your power adaptor and wait for 10 seconds.
   3. Enable LAN Connections.
      • Windows XP
      • Windows Vista

   Click here to watch the video (Youtube).

7. Check your computer specifications if they meet the minimum system requirements. Also check if computer utilization is high, a slow computer may be the cause of slow internet experience.

If you performed these troubleshooting steps and still experience no internet connection or slow-down, please contact our SMART Bro hotline for technical support. Dial our toll free number *1888 using your SMART cellphone or call (02) 672-7277 or 1-800-10-6727277 via landline.

For successful troubleshooting, please keep the modem plugged-in and your computer powered ON. You must also be in front of your computer during this session.