Help Article

SMART Prepaid's Fair Use Policy

About Smart Prepaid’s Fair Use Policy

As part of its continuing commitment to provide high-quality service to its subscribers, Smart is putting forth the Fair Use Policy for Call & Text Services. This ensures that commercially available voice & SMS products are used properly to preserve the integrity of the Smart network in order to provide ALL subscribers with the best call & text services.


Conditions of the Fair Use Policy

Smart’s Fair Use Policy promotes pleasant use of call and text and aims to avoid the following:

  • Activities that may cause network congestion and those that can adversely impact the overall quality of service experienced by other subscribers
  • Any unlawful, invasive or fraudulent purposes that violate the legal rights of other subscribers
  • Any manner which affects the Company’s ability to provide and maintain the quality of its network and services
  • Any means  aimed towards exploitation of mobile usage that may cause any loss or damage to the Company


Ensuring Fair Usage For All  

Smart reserves the right to disallow, suspend or terminate service of customers whose improper or abusive use of call & text services may jeopardize our ability to deliver the best customer experience to the other subscribers. Smart also reserves the right to modify the FAIR USE POLICY without prior notice in order to maintain the integrity of its network services.