Troubleshooting
Disk Defrag 
The process of defragmentation places all parts of a file together in the same place on the drive. It organizes all directories and files according to how you use your computer. After this process is complete, your computer will most likely run faster. Download PDF Version here. | Disk Clean Up 
Free up spaces in your hard drive by removing files that are no longer in use. Disk clean up is a computer maintenance utility designed to free up space on a computer’s hard drive. Download PDF Version here. |
| | |
No Internet Connection 
You may encounter a “No Connection” problem with your Internet if you have an incorrect IP address. This video will guide you on how to check the correct IP address and the necessary steps needed to resume your Internet connection. Download PDF Version here. | PC Problem 
“Network Cable Unplugged” or “ XXX.DLL error” - have you encountered these messages? Check out this video to learn how to correct errors that you may experience again in the future. Download PDF Version here. |
| | |
IVRS 
Technical upgrade or other related activities may sometimes cause poor signal transmission to your Smart Bro antenna. If you are experiencing poor signal reception while using your Internet, you may use the IVRS to know any on going technical activity within your area. This video shows you how. Download PDF Version here. | Power Cycle 
To ensure that you have a good connection before surfing the web, you may try doing the POWER CYCLE to refresh your connection to the Smart network. Watch this video to learn how! Download PDF Version here. |
| | |
Plug-It Troubleshooting Guide
Cannot connect to your SMART Bro Plug-It internet or experiencing slow connection? Find out the possible causes and steps you can do to restore your connection. Download PDF Version here. | |